Outsourcing är inte alltid någon given succé.
Outsourcing costs more than in-house
Gartner also said 80 percent of organizations that outsource their customer management operations purely to cut costs will fail to do so, while 60 percent of those who outsource parts of the customer-facing process will have to deal with customer defections and hidden costs that outweigh any potential savings offered by outsourcing.
Lämna ett svar